TEXASBLUE

CUSTOMER POLICY FAQ

Your One-Stop Shop for Everyday Life & For Every Celebration.

Welcome to TexasBlue. We want you to shop with confidence and understand our policies before completing your purchase.

Below are answers to frequently asked questions about orders, shipping, returns, refunds, damaged products, delivered packages, and payment disputes.

🛍️ ORDERS & PURCHASES

1. Are all TexasBlue sales final?

Yes. All TexasBlue sales are final.

Once an order is placed, TexasBlue does not accept customer-initiated returns, exchanges, refunds, or store-credit requests based on personal preference or purchasing decisions.

This includes:

• Change of mind

• No longer wanting the product

• Ordering the wrong product

• Ordering the wrong color or variant

• Ordering the wrong size or configuration

• Fitting difficulties

• Personal preference

• Product not meeting personal expectations

• Compatibility issues caused by incorrect customer selection

• Failure to verify product specifications before ordering

• Failure to verify dimensions or compatibility before ordering

• Purchasing a replacement product elsewhere

Customer-initiated returns based on preference or purchasing decisions will not result in a refund, exchange, or store credit.

2. What should I check before placing an order?

Customers are responsible for reviewing all applicable product information before purchasing, including:

• Product description

• Specifications

• Dimensions

• Size

• Color

• Variant

• Configuration

• Compatibility

• Materials

• Quantity

• Shipping information

• Final Sale or Non-Returnable designation

If you have questions about a product, please contact TexasBlue Customer Support before placing your order.

3. Can I change or cancel my order after placing it?

Contact TexasBlue Customer Support as soon as possible.

We may be able to accommodate a change or cancellation before the order enters fulfillment or ships. However, changes or cancellations cannot be guaranteed once processing or fulfillment has begun.

🚚 SHIPPING & DELIVERY

4. How long does shipping take?

For eligible orders within the United States, TexasBlue generally estimates delivery at approximately 5–10 business days.

Shipping times are estimates and are not guaranteed delivery dates.

Delivery may be affected by carrier delays, weather, holidays, fulfillment processing, customs, high shipping volumes, or other circumstances outside TexasBlue's reasonable control.

5. Do you offer free shipping?

Yes.

TexasBlue offers free shipping on qualifying U.S. orders of $150 or more.

Shipping charges may apply to orders that do not qualify or to certain destinations.

6. Can my order arrive in multiple packages?

Yes.

Products may occasionally ship separately because they are fulfilled by different suppliers, warehouses, or fulfillment locations.

If one product arrives before another, please check the available tracking information before reporting an item as missing.

7. What happens if I provide the wrong shipping address?

Customers are responsible for providing a complete and accurate shipping address.

If you discover an error, contact TexasBlue immediately.

We will make reasonable efforts to correct the address before fulfillment or shipment, but changes cannot be guaranteed once processing has begun.

TexasBlue is not responsible for packages that cannot be delivered because of an incorrect or incomplete address provided by the customer.

📦 DELIVERED, LOST & DELAYED PACKAGES

8. What if my package shows as delivered but I did not receive it?

If the carrier's tracking system confirms that your package was delivered to the shipping address provided at checkout, TexasBlue is not responsible for the package after confirmed delivery.

However, please contact TexasBlue Customer Support as soon as possible.

We will review the available tracking information and assist with an investigation when appropriate.

Before contacting us, please check:

• Front door or porch

• Mailbox

• Parcel locker

• Building reception or mailroom

• Household members

• Neighbors

• Other locations specified by the carrier

A carrier status of "Delivered" does not automatically qualify an order for a refund or replacement.

9. What if my package is delayed?

Contact TexasBlue Customer Support with your order number.

We will review the available tracking information and, when appropriate, work with the applicable fulfillment partner or carrier.

A delayed package that is still in transit does not automatically qualify for a refund.

10. What if my package appears to be lost?

If tracking indicates that a package may be lost, TexasBlue will review the available shipping information.

If the shipment is reasonably determined to be lost, we will review the circumstances and determine whether a replacement, refund, or another resolution is appropriate.

A package that is still showing movement is generally considered in transit, rather than confirmed lost.

⚠️ DAMAGED, DEFECTIVE, INCORRECT & MISSING ITEMS

11. What should I do if my product arrives damaged?

Contact TexasBlue Customer Support within 24–48 hours of confirmed delivery.

Please provide:

• Order number

• Description of the damage

• Clear photographs of the product

• Clear photographs of the packaging when relevant

• Video when reasonably necessary

This allows us to properly assess the situation and investigate with our fulfillment partner when appropriate.

12. What if my product is defective?

Contact TexasBlue Customer Support within 24–48 hours of confirmed delivery.

Please provide clear photographs and/or video showing the defect.

Your claim will be reviewed before a resolution is approved.

13. What if I receive the wrong product, size, color, or variant?

Contact TexasBlue Customer Support within 24–48 hours of confirmed delivery.

Please provide photographs of the item received and your order number.

We will compare the product received with the original order and investigate the fulfillment issue.

14. What if an item is missing from my order?

Contact TexasBlue Customer Support within 24–48 hours of confirmed delivery.

Before reporting an item as missing, please check whether the order was split into multiple shipments.

We will review the fulfillment and tracking information.

15. What happens after I report a damaged, defective, incorrect, or missing item?

TexasBlue will review the claim and supporting information.

If approved, the resolution may include:

• Replacement

• Replacement component

• Approved return

• Refund

• Partial refund

• Store credit

• Another appropriate resolution

Submitting a claim does not automatically guarantee a refund or replacement.

16. What happens if I report the problem after 48 hours?

TexasBlue requires damaged, defective, incorrect, or missing-item issues to be reported within 24–48 hours of confirmed delivery.

Claims submitted outside this timeframe may not qualify for a return, replacement, or refund because timely reporting is necessary for proper investigation.

TexasBlue may review exceptional circumstances where appropriate and where required by applicable law.

↩️ APPROVED RETURNS

17. Can I return a product?

TexasBlue does not accept customer-initiated returns based on change of mind, preference, incorrect selection, or other purchasing decisions.

A return may only be permitted when TexasBlue specifically approves the return, such as for a verified product or fulfillment issue.

18. Can I send a product back without approval?

No.

Do not send any product back without receiving return approval and specific return instructions from TexasBlue Customer Support.

Unauthorized returns may not be accepted or processed.

19. How long do I have to send an approved return?

Once a return is approved, the product must be shipped back within 7 days of the return approval date.

7 DAYS AFTER APPROVAL

Returns shipped after the applicable deadline may no longer qualify for a refund or replacement.

20. What condition must an approved return be in?

Approved return items must generally be:

• Unused

• Uninstalled

• Unworn

• Unwashed

• Undamaged

• In original condition

• In original packaging when reasonably available

• Complete with applicable components and accessories

Products showing signs of use, installation, modification, customer-caused damage, or missing components may not qualify for a refund or replacement.

All approved returns are subject to inspection upon receipt.

💰 REFUNDS

21. When will my approved refund be processed?

Approved refunds are generally processed within:

7–14 BUSINESS DAYS AFTER APPROVAL

The processing period begins after TexasBlue approves the refund.

22. When will the money appear in my account?

Although TexasBlue generally processes approved refunds within 7–14 business days, the time required for the funds to appear in your account may vary depending on your payment provider, bank, or financial institution.

TexasBlue cannot guarantee the exact date your financial institution will post the refund.

23. Will I automatically receive a refund if something is wrong?

No.

All claims are subject to review.

TexasBlue will consider:

• Nature of the issue

• Evidence provided

• Product condition

• Order information

• Fulfillment records

• Shipping information

• Applicable TexasBlue policies

The appropriate resolution may be a replacement, approved return, refund, partial refund, store credit, or another reasonable solution.

⬛ FINAL SALE / NON-RETURNABLE PRODUCTS

24. What does "Final Sale – No Return / No Exchange" mean?

A product identified as:

FINAL SALE – NO RETURN / NO EXCHANGE

or

NON-RETURNABLE

is not eligible for a customer-initiated return or exchange based on personal preference or purchasing decisions.

These products will be clearly identified on the applicable product page before purchase.

25. What if a Final Sale product arrives damaged or defective?

Contact TexasBlue Customer Support within 24–48 hours of confirmed delivery.

Final Sale status does not prevent TexasBlue from reviewing legitimate claims involving:

• Damage

• Defects

• Incorrect fulfillment

• Missing items

• Other circumstances where a remedy is required by applicable law

💳 CHARGEBACKS & PAYMENT DISPUTES

26. What happens if I file a chargeback after my order was delivered?

If a chargeback or payment dispute is filed after delivery, TexasBlue reserves the right to dispute the claim with the applicable payment processor, bank, or financial institution.

TexasBlue may provide relevant documentation, including:

• Order confirmation

• Payment records

• Shipping information

• Tracking information

• Carrier delivery confirmation

• Delivery date

• Customer communications

• Customer Support records

• Return/refund records

• Other relevant transaction documentation

Customers are encouraged to contact TexasBlue Customer Support before initiating a chargeback so we have an opportunity to review the concern and determine whether a legitimate resolution is available.

A chargeback does not automatically entitle a customer to a refund, replacement, return, or store credit outside TexasBlue's applicable policies.

🛡️ CUSTOMER RESPONSIBILITY

27. What are customers responsible for before purchasing?

Customers are responsible for reviewing product information before completing a purchase.

This includes verifying:

• Size

• Color

• Variant

• Configuration

• Dimensions

• Compatibility

• Specifications

• Quantity

• Materials

• Product features

• Shipping information

If you are unsure about a product, please contact TexasBlue before purchasing.

28. What if the product looks slightly different from the picture?

Minor variations may occur because of:

• Lighting

• Photography

• Screen settings

• Manufacturing processes

• Production batches

• Supplier updates

Minor variations that do not materially affect the product's function or description do not automatically constitute a defect.

💬 CUSTOMER SUPPORT

29. How do I contact TexasBlue Customer Support?

Please use the official TexasBlue customer-support channels provided on our website.

When contacting us about an order, please include your order number whenever possible.

30. What information should I provide to Customer Support?

For order-related issues, please provide:

• Name

• Order number

• Email address used for the order

• Product name

• Description of the issue

• Photos or videos when applicable

Please do not send passwords, complete payment-card numbers, or other unnecessary sensitive information.

31. How quickly will TexasBlue respond?

TexasBlue aims to respond as quickly as reasonably possible during normal support operations.

Response times may vary depending on message volume, weekends, holidays, supplier investigations, carrier investigations, and the complexity of your request.

📋 TEXASBLUE POLICY AT A GLANCE

Policy	TexasBlue Standard
All Sales	Final
Customer Preference Returns	Not accepted
Customer Preference Exchanges	Not accepted
Customer Preference Refunds	Not accepted
Damaged Items	Report within 24–48 hours
Defective Items	Report within 24–48 hours
Incorrect Items	Report within 24–48 hours
Missing Items	Report within 24–48 hours
Approved Returns	Ship within 7 days of approval
Refund Processing	7–14 business days after approval
Final Sale Products	Clearly identified on product page
Delivered Packages	TexasBlue is not responsible after confirmed carrier delivery
Post-Delivery Chargebacks	May be disputed with supporting documentation

💙 OUR COMMITMENT

TexasBlue is committed to providing a clear, straightforward, and transparent shopping experience.

We encourage every customer to carefully review product information and applicable policies before completing a purchase.

When a legitimate product or fulfillment issue occurs, our Customer Support Team will review the matter and work toward an appropriate resolution.

Thank you for choosing TexasBlue.

TexasBlue

Your One-Stop Shop for Everyday Life & For Every Celebration.