TEXASBLUE

RETURN, REFUND, SHIPPING & FINAL SALE POLICY

Effective Date: [Insert Date]

At TexasBlue, we want every customer to shop with confidence and have a clear understanding of our policies before placing an order.

Because TexasBlue works with third-party suppliers, fulfillment partners, and shipping carriers, certain aspects of order processing and delivery may be outside our direct control. Our policies are designed to provide a fair and consistent process for legitimate product and fulfillment issues while protecting TexasBlue from unauthorized, unsupported, or customer-preference-based claims.

By placing an order with TexasBlue, you acknowledge and agree to the terms outlined below.

1. ALL SALES ARE FINAL

All TexasBlue sales are final.

Once an order is placed, it is considered a final sale.

TexasBlue does not accept customer-initiated returns, exchanges, refunds, or store-credit requests based on personal preference or purchasing decisions.

This includes, but is not limited to:

• Change of mind

• No longer wanting the product

• Ordering the wrong product

• Ordering the wrong color or variant

• Ordering the wrong size or configuration

• Fitting difficulties

• Personal preference

• Purchasing a product that does not meet personal expectations

• Compatibility issues resulting from incorrect customer selection

• Failure to verify product specifications before ordering

• Failure to verify dimensions, measurements, or compatibility before ordering

• Purchasing a replacement product elsewhere

• Products that have been worn, installed, modified, altered, cut, painted, trimmed, damaged, or otherwise changed after delivery

Customer-initiated returns based on preference or purchasing decisions will not result in a refund, exchange, or store credit.

Customers are responsible for carefully reviewing the product description, specifications, measurements, size information, compatibility information, images, available options, and other applicable details before completing a purchase.

2. DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS

TexasBlue understands that products can occasionally be damaged during transportation, arrive with a defect, or be incorrectly fulfilled.

If there is an issue with your order, you must contact TexasBlue Customer Support within 24–48 hours of confirmed delivery.

Prompt reporting allows us to properly document the issue, investigate the circumstances, and work with our fulfillment partners or shipping carriers when necessary.

Issues that must be reported within 24–48 hours include:

• Damaged products

• Defective products

• Incorrect products

• Incorrect size, color, or variant sent by TexasBlue or its fulfillment partner

• Missing items from a delivered order

When contacting Customer Support, please provide:

• Order number

• Description of the issue

• Clear photographs of the product

• Clear photographs of the packaging when relevant

• Video when reasonably necessary to demonstrate the issue

Failure to provide sufficient information or evidence may delay the review of your claim.

3. CLAIM REVIEW & APPROVAL

All damage, defect, incorrect-item, and missing-item claims are subject to review.

Submitting a claim does not automatically guarantee a refund, replacement, exchange, or return.

TexasBlue may review:

• Order information

• Product information

• Delivery date

• Customer photographs or videos

• Packaging condition

• Shipping and tracking information

• Fulfillment records

• Supplier information

• Other relevant documentation

Once the claim has been reviewed, TexasBlue will determine the appropriate resolution based on the circumstances.

Depending on the situation, an approved resolution may include:

• Replacement

• Replacement component

• Approved return

• Refund

• Partial refund

• Store credit

• Another reasonable resolution

TexasBlue will determine the appropriate remedy based on the nature of the issue and the available evidence.

4. APPROVED RETURNS

A return is only permitted when specifically approved by TexasBlue Customer Support.

Do not send a product back without receiving return approval and instructions from TexasBlue.

Unauthorized returns may not be accepted or processed.

Once a return has been approved, the customer must ship the item back within 7 days of the return approval date.

Return Deadline:

7 DAYS AFTER APPROVAL

Returns shipped after the applicable deadline may no longer qualify for a refund or replacement.

Any exception must be approved by TexasBlue.

5. RETURN CONDITION REQUIREMENTS

When a return is approved, the product must generally be:

• Unused

• Uninstalled

• Unworn

• Unwashed

• Undamaged

• In original condition

• Returned in original packaging when reasonably available

• Complete with applicable components, accessories, and parts

Items that show signs of:

• Use

• Installation

• Wear

• Modification

• Alteration

• Customer-caused damage

• Missing components

• Improper handling

may not qualify for a refund or replacement.

All approved returns are subject to inspection upon receipt.

6. FINAL SALE / NON-RETURNABLE PRODUCTS

Certain TexasBlue products may be designated as:

FINAL SALE – NO RETURN / NO EXCHANGE

or

NON-RETURNABLE

These products will be clearly identified on the applicable product page before purchase.

Final Sale and non-returnable products cannot be returned or exchanged because of:

• Change of mind

• Wrong size selection

• Wrong color selection

• Wrong variant selection

• Personal preference

• Fitting difficulties

• Compatibility issues caused by customer selection

• No longer wanting the product

• Failure to review product information before purchase

However, Final Sale status does not prevent TexasBlue from reviewing legitimate claims involving damage, defects, incorrect fulfillment, or other circumstances where a remedy is required by applicable law.

7. REFUNDS

If TexasBlue approves a refund, the refund will generally be issued to the original payment method used for the purchase.

Refund Processing Time:

7–14 BUSINESS DAYS AFTER APPROVAL

The 7–14 business-day period begins after the refund has been approved, not when the customer initially contacts TexasBlue.

The time required for the funds to appear in the customer's account may vary depending on the customer's payment provider, bank, or financial institution.

TexasBlue cannot guarantee the exact date on which a financial institution will post the refunded funds.

8. SHIPPING COSTS & RETURN SHIPPING

Because all sales are final, customer-initiated returns based on preference or purchasing decisions are not accepted.

When TexasBlue approves a return because of a verified product or fulfillment issue, return-shipping instructions will be provided to the customer.

TexasBlue will determine the applicable return-shipping arrangement based on the specific circumstances of the approved claim.

Customers should not independently ship products to a supplier or other address unless TexasBlue has provided specific return instructions.

9. SHIPPING & DELIVERY

TexasBlue works with fulfillment partners and shipping carriers to deliver orders as efficiently as reasonably possible.

For eligible orders within the United States, TexasBlue generally estimates delivery at approximately:

5–10 BUSINESS DAYS

Shipping timeframes are estimates and are not guaranteed delivery dates.

Delivery may be affected by:

• Carrier delays

• Weather

• Holidays

• High shipping volumes

• Fulfillment processing

• Customs procedures

• Incorrect or incomplete addresses

• Remote delivery locations

• Carrier disruptions

• Other circumstances outside TexasBlue's reasonable control

10. FREE SHIPPING

TexasBlue offers:

FREE SHIPPING ON QUALIFYING U.S. ORDERS OF $150 OR MORE

The free-shipping offer applies to qualifying orders shipped within the United States.

Shipping charges for orders that do not qualify, international destinations, or other special circumstances may apply.

Applicable shipping charges will be displayed at checkout when available.

11. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you discover an error in your shipping address, contact TexasBlue Customer Support immediately.

We will make reasonable efforts to correct an address before the order enters fulfillment or ships, but an address change cannot be guaranteed once processing has begun.

TexasBlue is not responsible for packages that cannot be delivered or are delivered to an incorrect location because of an incorrect or incomplete address provided by the customer.

If a package is returned because of an incorrect or incomplete address, additional shipping costs may apply if reshipment is available.

12. PACKAGES MARKED AS DELIVERED

What if my package shows as delivered but I did not receive it?

If the carrier's tracking system confirms that your package was delivered to the shipping address provided at checkout, TexasBlue is not responsible for the package after confirmed delivery.

However, we understand that delivery issues can occasionally occur.

Please contact TexasBlue Customer Support as soon as possible, and we will review the available tracking information and assist with an investigation when appropriate.

Before contacting us, please check:

• Front door

• Porch

• Mailbox

• Parcel locker

• Building reception or mailroom

• Household members

• Neighbors

• Other locations specified by the carrier

TexasBlue may also request that the customer contact the shipping carrier directly when appropriate.

A carrier status of "Delivered" does not automatically qualify an order for a refund or replacement.

Any claim involving a delivered package will be reviewed based on the available evidence and applicable TexasBlue policies.

13. LOST OR DELAYED PACKAGES

If your package remains in transit or appears delayed, please contact TexasBlue Customer Support with your order number.

We will review the available tracking information and, when appropriate, contact the applicable fulfillment partner or carrier.

A package that is still showing movement or remains within a reasonable delivery timeframe is generally considered in transit, rather than confirmed lost.

If a shipment is reasonably determined to be lost, TexasBlue will review the circumstances and determine whether a replacement, refund, or other resolution is appropriate.

A delayed shipment does not automatically qualify for a refund.

14. MULTIPLE SHIPMENTS

Orders containing multiple products may occasionally be shipped in separate packages.

This may occur because products are:

• Fulfilled by different suppliers

• Shipped from different warehouses

• Processed at different times

• Sent using different carriers

If one item arrives before another, please check the available tracking information before reporting the item as missing.

15. CHARGEBACKS & PAYMENT DISPUTES

What happens if I file a chargeback after my order was delivered?

If a chargeback or payment dispute is filed after delivery, TexasBlue reserves the right to dispute the claim with the applicable payment processor, bank, or financial institution.

TexasBlue may provide relevant documentation supporting the transaction, including:

• Order confirmation

• Customer order information

• Payment records

• Product information

• Shipping information

• Tracking information

• Carrier delivery confirmation

• Delivery date

• Customer communications

• Return/refund records

• Customer Support records

• Other relevant documentation

Customers are strongly encouraged to contact TexasBlue Customer Support before initiating a chargeback so that we have an opportunity to review the concern and determine whether a legitimate resolution is available.

A chargeback does not automatically entitle a customer to a refund, replacement, return, or store credit outside TexasBlue's applicable policies.

If an order has been delivered and there is no verified product or fulfillment issue, TexasBlue may provide the relevant transaction and delivery documentation to the payment processor when disputing the chargeback.

16. FRAUDULENT OR ABUSIVE CLAIMS

TexasBlue reserves the right to investigate claims that appear fraudulent, abusive, inconsistent, or unsupported.

Examples may include:

• Repeated unsupported refund requests

• False damage claims

• False delivery claims

• False statements regarding an order

• Abuse of return or refund procedures

• Promotional abuse

• Payment fraud

• Repeated unsupported chargebacks

TexasBlue may request additional information or evidence when reasonably necessary to investigate a claim.

Where appropriate, TexasBlue may decline unsupported claims or take other reasonable measures to protect the business and legitimate customers.

17. CUSTOMER RESPONSIBILITY

Customers are responsible for reviewing all applicable product information before purchasing, including:

• Product description

• Product specifications

• Dimensions

• Size information

• Color

• Variant

• Configuration

• Compatibility

• Materials

• Quantity

• Shipping information

• Applicable Final Sale or Non-Returnable designation

If you have questions about a product, please contact TexasBlue Customer Support before placing your order.

18. PRODUCT VARIATIONS

Minor variations may occur between product images and the actual product due to:

• Lighting

• Photography

• Screen settings

• Manufacturing processes

• Production batches

• Supplier updates

Minor variations that do not materially affect the product's function or description do not automatically constitute a defect.

19. CUSTOMER SUPPORT

For questions about an order, product, shipment, return approval, damaged item, defective item, incorrect item, missing item, or refund, please contact TexasBlue Customer Support.

When contacting us, please provide your:

• Name

• Order number

• Email address used for the order

• Product name

• Description of the issue

• Photos or videos when applicable

Please do not send passwords, complete payment-card numbers, or other unnecessary sensitive information.

20. TEXASBLUE POLICY TIMELINE — QUICK REFERENCE

🔒 ALL SALES ARE FINAL

No customer-initiated return, exchange, refund, or store credit based on change of mind, preference, incorrect selection, or other purchasing decisions.

⚠️ 24–48 HOURS

Damage, defective, incorrect, or missing items must be reported to Customer Support within 24–48 hours of confirmed delivery.

📦 7 DAYS AFTER APPROVAL

Approved returns must be shipped back within 7 days of return approval.

💰 7–14 BUSINESS DAYS

Approved refunds are generally processed within 7–14 business days after approval.

⬛ FINAL SALE / NON-RETURNABLE

Products designated as Final Sale or Non-Returnable will be clearly identified on the applicable product page.

🚚 DELIVERED PACKAGES

TexasBlue is not responsible for packages that the carrier confirms as delivered to the shipping address provided at checkout, but we will review available information when customers report a delivery concern.

💳 CHARGEBACKS

Chargebacks filed after delivery may be disputed using applicable order, payment, shipping, tracking, delivery, and customer-service documentation.

21. POLICY AGREEMENT

By completing a purchase through TexasBlue, the customer acknowledges that they have had an opportunity to review the applicable product information and store policies and agrees to the terms applicable to their purchase.

Customers are encouraged to contact TexasBlue Customer Support before purchasing if they have questions about product specifications, compatibility, sizing, configuration, shipping, or other product information.

Nothing in this policy is intended to exclude, restrict, or override any consumer rights, warranties, remedies, or protections that cannot legally be excluded or limited under applicable law.

Where applicable law requires TexasBlue to provide a different remedy, timeframe, or procedure, TexasBlue will comply with the applicable legal requirement.

22. CONTACT TEXASBLUE

If you have a question or need assistance with an order, please contact TexasBlue Customer Support through the official contact information provided on our website.

Please include your order number whenever possible so we can assist you efficiently.

TEXASBLUE

Your One-Stop Shop for Everyday Life & For Every Celebration.

Thank you for shopping with TexasBlue.