Terms of Service

TERMS OF SERVICE

Welcome to TexasBlue (“TexasBlue,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of TexasBlue.Biz (the “Website”) and any purchases made through the Website.

By accessing our Website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to these Terms, together with our applicable Shipping Policy, Return & Refund Policy, Privacy Policy, and any other policies referenced on the Website.

If you do not agree with these Terms, please do not use the Website or place an order.

1. GENERAL

TexasBlue operates an online retail store offering a variety of products, including home essentials, kitchen and dining products, apparel, lifestyle and accessories, pet essentials, seasonal products, gifts, and other merchandise.

We reserve the right to update, modify, or replace these Terms at any time. Changes become effective when the revised Terms are posted on the Website, unless otherwise required by applicable law.

Your continued use of the Website after revised Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

2. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colors, availability, and other information displayed on the Website are accurate and current.

However, minor variations may occur, including:

Differences in color caused by lighting, photography, or individual device settings;
Minor differences in dimensions or measurements;
Packaging or labeling changes;
Changes made by manufacturers or suppliers;
Product variations associated with handmade or specialty products; and
Reasonable substitutions of packaging or components where permitted.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.

Product availability is not guaranteed until an order has been accepted and processed.

3. ORDERS AND ORDER ACCEPTANCE

By placing an order through TexasBlue.Biz, you agree to provide accurate, complete, and current information.

After submitting an order, you may receive an order confirmation by email. An order confirmation confirms that we received your order but does not necessarily constitute final acceptance of the order.

TexasBlue reserves the right to refuse, limit, or cancel an order when reasonably necessary, including circumstances involving:

Product availability issues;
Incorrect pricing or product information;
Suspected fraud or unauthorized transactions;
Duplicate or unusually large orders;
Shipping restrictions;
Errors in customer-provided information;
Violation of these Terms; or
Other circumstances permitted by applicable law.

If an order is canceled after payment has been received, any eligible amount paid for the canceled order will be refunded to the original payment method.

Order Changes and Cancellations

Because orders may be sent to fulfillment shortly after purchase, orders generally cannot be canceled or modified once processing, fulfillment, or production has begun.

If you need to request a cancellation or correction, contact us as soon as possible at:

support@texasblue.biz

Submitting a cancellation or modification request does not guarantee that the order can be changed or canceled.

Customers are responsible for carefully reviewing their order before completing checkout, including product selection, size, color, quantity, variant, and shipping information.

4. PRICING AND PAYMENT

Unless otherwise stated, prices displayed on TexasBlue.Biz are listed in U.S. Dollars (USD).

We reserve the right to change prices, promotions, discounts, and product pricing at any time without prior notice.

The price charged for an order will generally be the price displayed at checkout when the order is submitted, subject to correction of obvious pricing or listing errors.

Payment must be successfully authorized before an order can be processed.

You represent that you are authorized to use the payment method submitted for your purchase.

Your bank, card issuer, or payment provider may apply additional charges, including foreign transaction fees, currency conversion fees, or exchange-rate adjustments. TexasBlue is not responsible for fees imposed by your financial institution or payment provider.

5. SHIPPING AND DELIVERY

TexasBlue ships orders to eligible destinations using available shipping carriers and fulfillment partners.

Unless expressly stated otherwise, shipping and delivery times shown on the Website are estimates only and are not guaranteed delivery dates.

Delivery times may be affected by:

Order processing times;
Product availability;
Shipping carrier delays;
Customs processing;
Import restrictions;
Severe weather;
Holidays and peak shopping periods;
Transportation disruptions;
Incorrect or incomplete shipping information; or
Other circumstances outside our reasonable control.

A shipping delay caused by circumstances outside TexasBlue's reasonable control does not automatically qualify an order for cancellation or refund.

Once an order has been transferred to the applicable shipping carrier, tracking information may be provided to the customer.

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped, where reshipment is available.

Nothing in this section limits any rights or protections provided to consumers under applicable law.

6. INTERNATIONAL ORDERS, CUSTOMS, AND TAXES

Customers placing orders for delivery outside the United States may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are determined by the applicable customs authorities and are outside TexasBlue's control.

Customers are responsible for complying with the laws and import requirements applicable to their destination.

Customs delays do not necessarily constitute a shipping error by TexasBlue.

7. RETURNS, REFUNDS, AND EXCHANGES

TexasBlue maintains a separate Return & Refund Policy governing eligible returns, refunds, exchanges, damaged products, defective products, incorrect items, missing items, and other order-related issues.

Customers must follow the applicable return procedures and deadlines before sending an item back.

7.1 Standard Return Window — 7 Days

Eligible return or exchange requests must be submitted within 7 days of confirmed delivery.

The 7-day return window begins on the date the shipping carrier's tracking information confirms delivery.

Return or exchange requests submitted after the 7-day return window may be declined, except where otherwise required by applicable law or approved by TexasBlue as an exception.

The 7-day window applies to eligible returns and exchanges. It does not replace the separate 48-hour reporting requirement for damaged, defective, incorrect, or missing items described below.

7.2 Damaged, Defective, Incorrect, or Missing Items — 48 Hours

If your order arrives damaged, defective, incorrect, or missing an item, you must contact TexasBlue Customer Support within 48 hours of confirmed delivery.

For the fastest resolution, please provide:

Your order number;
A clear description of the issue;
Clear photographs of the product;
Photographs of the shipping packaging and shipping label; and
Video evidence when reasonably necessary to demonstrate the issue.

Failure to provide requested documentation may delay our ability to investigate and resolve the claim.

After reviewing the claim, TexasBlue may, where appropriate and permitted by applicable law, provide a replacement, refund, store credit, return authorization, or another reasonable resolution.

7.3 Return Eligibility

Where a return is approved, the item must generally:

Be unused and unworn;
Not have been installed, assembled, modified, or altered;
Be in its original and resalable condition;
Include original packaging, tags, accessories, and components where applicable; and
Be accompanied by valid proof of purchase.

Products that have been used, installed, modified, altered, damaged after delivery, or returned with missing components may not qualify for a return or refund, except where otherwise required by applicable law.

7.4 Return Authorization

Do not send a product back to TexasBlue without first contacting Customer Support and receiving return instructions or authorization.

All return requests must be submitted to:

support@texasblue.biz

Please include:

Order number;
Reason for the return;
Clear description of the issue; and
Supporting photographs or videos when applicable.

If a return is approved, TexasBlue will provide the applicable return instructions.

7.5 Approved Return Shipment — 7 Days

Once a return has been approved, the customer must ship the approved return within 7 days of the return approval date, unless TexasBlue provides a different deadline in writing.

The customer is responsible for following the return instructions provided by TexasBlue.

Returns shipped after the applicable deadline may be declined.

Unauthorized returns may be refused, delayed, or returned to the sender.

7.6 Return Shipping Costs

Unless the return is due to an error by TexasBlue, a confirmed damaged or defective product, an incorrect item received, or another circumstance covered by applicable law or expressly approved by TexasBlue, the customer may be responsible for return shipping costs.

TexasBlue will provide applicable return-shipping instructions when a return is approved.

7.7 Inspection and Resolution

All approved returns may be inspected upon receipt.

TexasBlue will determine whether the returned product meets the applicable return requirements.

If the returned product satisfies the applicable requirements, TexasBlue will process the approved refund, replacement, exchange, or other applicable resolution.

If a returned product does not meet the applicable requirements, the requested return or refund may be denied, subject to applicable law.

7.8 Refund Processing

Approved refunds are generally processed within 7–14 business days after approval.

Once TexasBlue submits the refund, the time required for the funds to appear in the customer's account may vary depending on the customer's bank, card issuer, or payment provider.

TexasBlue does not control the processing time of a customer's financial institution.

7.9 Final Sale and Non-Returnable Products

Certain products may be identified as:

Final Sale;
Non-Returnable;
Made-to-Order;
Personalized or Customized;
Clearance or promotional products; or
Otherwise excluded from returns.

Any applicable return restrictions will be disclosed on the product page, at checkout, or in the applicable Return & Refund Policy.

Final-sale and non-returnable products are not eligible for customer-initiated returns, exchanges, or refunds based solely on preference, change of mind, incorrect selection, or purchasing decisions, except where otherwise required by applicable law.

Nothing in this section is intended to restrict or waive any consumer rights or protections that cannot legally be excluded.

8. ORDER PROCESSING, MADE-TO-ORDER, AND SPECIALTY PRODUCTS

Some TexasBlue products may be fulfilled through third-party suppliers or may require additional processing, customization, production, or preparation before shipment.

Where a product is identified as made-to-order, personalized, customized, pre-order, or otherwise subject to special fulfillment conditions, additional processing time or return restrictions may apply.

Once processing, fulfillment, customization, or production has begun, cancellation or modification may no longer be possible.

Customers are responsible for carefully reviewing product specifications, measurements, variations, and selections before completing checkout.

TexasBlue is not responsible for customer errors made during checkout, including incorrect product selections, quantities, sizes, colors, variants, or shipping information, except where otherwise required by applicable law.

9. CHARGEBACKS AND PAYMENT DISPUTES

If you experience an issue with an order or payment, we strongly encourage you to contact TexasBlue Customer Support first so that we have an opportunity to investigate and resolve the matter.

You may contact us at:

support@texasblue.biz

When investigating an order-related dispute, TexasBlue may maintain and provide relevant documentation to the applicable payment processor, card network, financial institution, or other authorized party.

Such documentation may include:

Order records;
Payment information available to us;
Customer communications;
Shipping records;
Tracking information;
Delivery confirmations;
Product information; and
Other transaction-related records.

Customers retain any rights available to them under applicable payment-provider rules and applicable law.

Nothing in these Terms is intended to prohibit a customer from exercising a lawful right to dispute a transaction.

10. WEBSITE USE AND USER CONDUCT

You agree to use TexasBlue.Biz only for lawful purposes.

You may not:

Use the Website for fraudulent or unlawful activities;
Attempt to gain unauthorized access to our systems;
Interfere with the Website's operation or security;
Introduce malicious software or harmful code;
Abuse promotional offers, discounts, refunds, or return procedures;
Submit false or misleading information;
Impersonate another person or business;
Scrape, copy, or commercially exploit Website content without authorization; or
Engage in activity that could reasonably harm TexasBlue, its customers, suppliers, or service providers.

TexasBlue reserves the right to restrict or terminate access to the Website, cancel orders, or take other appropriate action when reasonably necessary to protect the Website, customers, or business.

11. INTELLECTUAL PROPERTY

Unless otherwise stated, all content appearing on TexasBlue.Biz, including text, graphics, logos, photographs, product descriptions, page layouts, designs, trademarks, and other materials, is owned by or licensed to TexasBlue or its applicable content providers.

You may view and use Website content for personal, non-commercial shopping purposes.

You may not reproduce, copy, modify, distribute, publish, sell, license, or commercially exploit TexasBlue content without prior written authorization, except where permitted by applicable law.

12. THIRD-PARTY SERVICES AND SUPPLIERS

TexasBlue may use third-party providers and business partners to support various aspects of our operations, including payment processing, order fulfillment, shipping, logistics, customer support, analytics, marketing, and website functionality.

Some products may be sourced from or fulfilled by third-party suppliers.

While we make reasonable efforts to work with reliable service providers and suppliers, TexasBlue does not control every aspect of third-party operations.

Third-party services may have their own terms, conditions, and privacy policies.

13. PRODUCT USE AND CUSTOMER RESPONSIBILITY

Customers are responsible for using products in accordance with applicable product instructions, warnings, labels, manufacturer recommendations, and applicable laws.

Before purchasing or using a product, customers should review the product description and specifications to determine whether the product is appropriate for their intended use.

TexasBlue is not responsible for damage resulting from improper installation, misuse, modification, alteration, neglect, failure to follow instructions, or use contrary to the product's intended purpose, except where otherwise required by applicable law.

14. WEBSITE AVAILABILITY AND ERRORS

We strive to keep TexasBlue.Biz accurate, secure, and available.

However, we do not guarantee that the Website will always:

Be available without interruption;
Be completely error-free;
Contain completely accurate or current information; or
Be free from viruses or other harmful components.

We may modify, suspend, or discontinue any portion of the Website or its services at any time.

15. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Website and its services are provided on an “as is” and “as available” basis.

Except for warranties that cannot legally be excluded, TexasBlue disclaims warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Some jurisdictions do not permit certain warranty exclusions. In those jurisdictions, applicable exclusions will apply only to the extent permitted by law.

16. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, TexasBlue and its owners, officers, employees, contractors, suppliers, service providers, and business partners will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to:

Your use of the Website;
Your inability to use the Website;
The purchase or use of a product;
Shipping or delivery delays;
Third-party services; or
Any other matter relating to your transaction with TexasBlue.

To the fullest extent permitted by applicable law, TexasBlue's total liability arising from a particular order or transaction will not exceed the amount actually paid by the customer for the specific order giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

17. INDEMNIFICATION

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless TexasBlue and its owners, officers, employees, contractors, suppliers, service providers, and business partners from claims, liabilities, damages, losses, costs, and expenses arising from:

Your violation of these Terms;
Your misuse of the Website;
Your violation of applicable laws or regulations;
Your infringement of another person's rights; or
Your unauthorized use of the Website or its content.

18. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-law principles, except to the extent that applicable consumer-protection laws require otherwise.

To the extent permitted by applicable law, disputes arising from or relating to these Terms or a transaction with TexasBlue shall be brought in the applicable state or federal courts located in Florida.

Nothing in this section is intended to deprive consumers of mandatory legal rights or protections available under the laws applicable to their place of residence.

19. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or, if necessary, severed from these Terms.

The remaining provisions will remain in full force and effect.

20. ENTIRE AGREEMENT

These Terms, together with the policies and documents expressly incorporated into them, including the Shipping Policy, Return & Refund Policy, and Privacy Policy, constitute the agreement between you and TexasBlue regarding your use of the Website and purchases made through TexasBlue.Biz.

21. CHANGES TO THESE TERMS

TexasBlue may revise these Terms from time to time.

The most current version will be posted on TexasBlue.Biz with the applicable “Last Updated” date.

You are encouraged to review these Terms periodically.

Your continued use of the Website following the posting of revised Terms constitutes acceptance of those changes to the extent permitted by applicable law.